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The deal: as a London Hotels Insight insider you’ll get the Tune “comfort package” included – with TV, 24 hours of WiFi, towel & toiletry rental, room safe and hairdryer.
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The deal: as a London Hotels Insight insider you’ll receive a complimentary welcome cocktail from Brunello Lounge as well as free WiFi throughout your stay in this stylish Italian luxury gem of a hotel – don’t miss aperitivo time!
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The deal: as an LHI insider you’ll get a free bottle of champagne in your room on arrival as well as a free English breakfast for two (minimum 2 night stay). Free WiFi is already standard and don’t forget to stay for afternoon tea!
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The deal: as a London Hotels Insight insider you’ll get several extras at this gorgeously discreet gem (read about the hotel’s service philosophy here) round the corner from Harrods. You’ll love the complimentary cream tea!

London Hotels Insight provides up-to-date, independent advice for your perfect stay in London. We research guest feedback, meet management and identify hotels at the top of their game.

Introducing the “Hotelier of the Year 2009″…

by Rajul on December 23, 2009

Jonathan Raggett (pictured carrying Award - 3rd from left), MD of Red Carnation Hotel Collection, collects his award

Jonathan Raggett (pictured 3rd from left), MD of Red Carnation Hotel Collection, collects his award alongside members of his team

The UK’s “Hotel Catey” Awards – the Oscars of the hospitality industry – took place recently in London to reward excellence in 2009.

The deserved winner of the coveted “Hotelier of the Year” award was Mr Jonathan Raggett, Managing Director of Red Carnation Hotels.

We’ve often featured his company on this blog due to the incredibly consistent TripAdvisor rankings of its luxury London hotels.  We’ve also looked at the Red Carnation standards, training and hotel management.

I’ve also personally met Mr Raggett several times and can confirm that the two qualities that strike you about him are his enthusiasm and his humility.

Whenever I ask him questions to understand the outstanding performance of the hotels – for example, at the Egerton House, which was for a while London’s top-rated hotel – he always tries to give credit to others.

Book direct with the Egerton House Hotel at the best guaranteed rate

And while it does indeed take a monumental team effort to run what TripAdvisor reviewers currently consider to be the best London hotels, it’s also true that he has personally played a significant role.

After nearly three decades in hospitality he believes that a good hotelier must be out and about among staff and guests, not sit behind a desk.

In this commitment he reminds me a lot of Mr Gelardi at the Lanesborough whose management skills we’ve also featured.  Being visible as a hospitality leader helps to “set the tone” and means you lead by example.

The Montague on the Gardens is a typical Red Carnation Hotel ranked consistently within the top 10 on TripAdvisor

The Montague on the Gardens is a typical Red Carnation Hotel ranked consistently within the top 10 on TripAdvisor

He has applied this principle in practice at Red Carnation Hotels with innovative ideas like the company’s “Trading Places” scheme (in which he even worked a morning as a breakfast chef!) and the “Focus Group Dinner” which I’ve also attended and reported on at the company’s Chesterfield Mayfair Hotel (incidentally: a free WiFi hotel like all within the group).

Book direct with the Chesterfield Mayfair Hotel at the best guaranteed rate

At the latter event I was struck by how, under his friendliness, there was also a steely determination to get under the skin of even the smallest guest feedback detail which might help him do his job even better.

He is also a disciple of “Flip It” thinking – the attitude that encourages you to take an ultra-creative and constructive perspective to solve every problem, aiming for nothing less than “brilliance” at every opportunity.

Certainly his evangelical emphasis on “TNTs” (“Tiny Noticeable Touches”) – shown by this list of examples of service excellence at the Milestone Hotel – provide ample evidence of this.  Others are evident in guest reviews.

Book direct with the Milestone Hotel at the best guaranteed rate

It is this painstaking, detail-oriented commitment to excellence which in my view sums up Jonathan Raggett better than anything.

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Photo credits: Red Carnation Hotel Collection.

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Interview with MD of Red Carnation Hotels | London Hotel News | Official daily news on London hotels |
July 8, 2011 at 4:44 am
Red Carnation Hotels Talks About Travel Rituals | London Hotel News | Official daily news on London hotels |
August 24, 2011 at 5:33 am

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