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Great service at The Milestone – on video.

by Holly on February 8, 2012

The staff at The Milestone are famous for their friendly service – and have recently released a video to showcase it!

The award-winning Milestone Hotel, which regularly tops polls of London’s best hotels, has recently shared a video showcasing the hotel’s superior service.  The short film invites guests and potential guests to step inside for a glimpse inside this much-loved 5 star boutique hotel.

Guests and staff offer their opinion on what makes The Milestone one of London’s favourite  hotels – not an empty claim since it currently ranks number 1 on TripAdvisor.  With a philosophy that ‘no request is too large, no detail is too small’ they love to make their guests say “wow”.

One team member in the video comments: “the great thing about guests is that they are all totally unique, so you’re never quite sure about them until they walk in the door”.  To combat this exciting but challenging unknown, the hotel sends guests a preference form before arrival.  And daily meetings are held to identify fresh ways to surprise and delight guests.

Check rates at the Milestone Hotel

The Milestone offers uncompromising luxury with rooms that are all uniquely decorated

The preference form asks about favourite colours, books and music, to help build a picture of each individual’s personality before they arrive.  This allows the guest to be matched to one of The Milestone’s entirely unique rooms, suites and apartments – arriving to an iPod playing their favourite tunes and magazines relating to their hobbies laid out for them.  All this adds to the special ‘home away from home’ ambience.

5 star service is undoubtedly the essence of what The Milestone is about and with around two staff members to each guest, it truly excels in this department – exactly what the video tries to convey.  Interestingly, all staff members are invited to stay at the hotel once themselves as guests, to fully understand the experience from a guest’s perspective.

Check rates at the Milestone Hotel

The noticeable tiny touches are reflected in the uniquely attentive service as well as the hotel’s cherry picked decor by the owner.

The ultimate aim is to give guests a memorable stay, which means going the extra mile is a matter of routine.  With a culture like that, it’s no surprise the Milestone also offers free WiFi throughout the hotel.  From sleep therapists to a pet concierge, midnight feasts to picnics in the park, the attention to detail is second to none.  Find out more about the ‘luxurious country mansion in the heart of London’ by watching the full video here.

Check rates at the Milestone Hotel

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Image credits: The Milestone Hotel.

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