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DoubleTree by Hilton Victoria shows great service.

by Andrea on May 13, 2014

doubletree victoria bed

Though I didn’t find the DoubleTree immediately inspiring (its lobby is rather low and dark and easily gets crowded), I found a warm welcome at the front desk, and easily checked my bags in before heading out to an appointment at the British Museum. I was particularly glad of the free cookie that’s provided with your check-in – and on this cold wet morning, I was pleased to find it was nicely warm!

Incidentally, when I came back I was asked: “Did you get your cookie when you checked in this morning?” I decided to be honest and fess up; yes, I’d had my cookie. Whereupon, I was asked if I’d like another one. What kind of question is that? Of course I would!

I’d been put on the ninth floor, in a room from which I could see as far as Battersea Power Station – a memorable sunset view.

Check rates at DoubleTree by Hilton London Victoria

doubletree victoria view

A huge bed, massive TV screen and lots of sockets by the bed for my Nexus 7, mobile, and battery charger made me a happy technobunny for at least half an hour. So did the presence of cafetiere coffee rather than instant.

But the hotel is undergoing renovations – as a note to guests explained. And unfortunately that, combined with a sudden cloudburst, nearly wrecked the evening. Half way through Morse I started hearing a little drip, drip, drip, that wasn’t part of the sound effects on the TV.

Now a hotel can be pretty good, but you really find out its quality when the chips are down. I phoned the front desk; the duty manager was at my door within two minutes, having already found a (better) room for me, and helped me get my luggage down to the new room. The bottle of prosecco I’d just opened arrived minutes later and I was able to catch up with the Oxford detective without having missed too many clues.

Check rates at DoubleTree by Hilton London Victoria

doubletree victoria lobby

That’s good service. It left me with two room numbers though, which could have been a problem – and wasn’t. Staff all seemed well informed about the move so that whether I quoted 907 or 701, it all got tracked to the same room and with an apology for the disruption too.

I’m also hopeful that the slightly dim and cramped lobby will be improved by the time the renovations are finished.

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Photo credits: LHI blogger Andrea.

Disclosure: Andrea enjoyed a complimentary stay at Doubletree by Hilton Victoria.

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