March 30, 2012
Our tongue-in-cheek review of the “women only” service at the Duke’s and tips for hoteliers on what women want caused a fair amount of buzz. So we were excited to meet Dawn Thomas, the Hotel Manager at the Mercer Street Hotel, to discuss some of the challenges of her job. LHI: Dawn, thank you for having us today! Can you please tell us a little [...]
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March 28, 2012
I’ve had a rant or two on London Hotels Insight about toast and other subjects and have even sounded off about my top 10 hotel rip-offs. This time, I thought I’d vent a bit more with eight of my biggest pet hates about staying in hotels. Not all of these will matter to everyone, but if any hoteliers see me coming I [...]
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