London Hotels Insight provides up-to-date, independent advice for your perfect stay in London. We research guest feedback, meet management and identify hotels at the top of their game.
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Brown’s Hotel
London Hotels Insight is all about inside information to help you enjoy a great stay in London by securing the best hotel for your budget.
But it’s also fun (and cheaper!) to hang out in London’s top hotels even if you’re not actually staying there. So we’ve crafted our “top 10” list of super London hotel [...]
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This article will round up our look at London’s top “celebrity hotels”.
Though our list is not exhaustive, we’ve already featured Blakes, The Dorchester and The May Fair in this special series of blog posts.
Claridge’s and the Lanesborough also get their share of celebrity guests but are generally far too discreet to publicise this fact.
Both hotels [...]
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While us Brits often complain about the winter weather in London (and the travel chaos sometimes related to it!) there are others positively attracted to the city’s unique winter atmosphere.
As recently mentioned in our review of cosy London hotels for winter and Christmas offers, winter is also a time for great bargains in London hotels.
But [...]
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Afternoon tea is a quintessentially English experience which lots of London visitors wish to experience. So we’ve now done some research to find the hotel currently independently-rated as doing it best.
The Tea Guild was founded by the UK Tea Council in 1985. Its mission is to recognise establishments with the highest standards in serving tea.
Their [...]
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In an earlier article we compared how leading London hotels recruit talented staff.
In this follow-up, we share research on how the same hospitality leaders go about training, motivating and retaining their best people.
Here’s a review of findings from a set of personal interviews with hoteliers:
Rocco Forte Collection (Brown’s in London). Sir Rocco Forte’s hotels have [...]
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As one hotelier once put it to me, the hotel business is simply “people serving people”.
So the quality and training of staff, particularly at the luxury end, is absolutely critical.
Different hotels have subtly different philosophies in how they recruit. Why should you care about this when you choose a hotel?
Because attentive and friendly staff are [...]
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Even the best hotels mess up occasionally!
What separates the elite hotels, the ones you come back to time and time again, is how well they respond after things go wrong.
We conducted some in-depth research of London hotels and hotel brands to see which ones have the best process for complaints.
In most of the examples below, [...]
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