London Hotels Insight provides up-to-date, independent advice for your perfect stay in London. We research guest feedback, meet management and identify hotels at the top of their game.
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Claridge’s
London Hotels Insight was at the climax of Hotelympia 2010 yesterday, London’s biggest hospitality exhibition.
And we were there particularly to see the presentation by Conrad Smith, the Managing Director of Reardon Smith – the firm of architects which has spent the last few years renovating this iconic Art Deco gem of a hotel.
It turned out [...]
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Renowned for its affluent inhabitants, Mayfair is widely considered to be one of London’s “poshest” areas; a view not dispelled by its high density of private members clubs, expensive restaurants and designer shops.
But there is more to Mayfair than meets the eye. Allow London Hotels Insight to take you on a mini-tour of some of [...]
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This article will round up our look at London’s top “celebrity hotels”.
Though our list is not exhaustive, we’ve already featured Blakes, The Dorchester and The May Fair in this special series of blog posts.
Claridge’s and the Lanesborough also get their share of celebrity guests but are generally far too discreet to publicise this fact.
Both hotels [...]
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In recent articles we’ve looked closely at the Milestone Hotel to analyse how it has managed to become the current number 1 London hotel (at the time of writing) on TripAdvisor. Factors behind its rise include:
1. Its well-executed top 12 Service Standards (shared across the Red Carnation Collection).
2. Its “Tiny Noticeable Touches” – the way [...]
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Isn’t it a great feeling when you know you’ve got real value for money?
And surely the best way of experiencing this feeling is to walk into a hotel room that gets you genuinely excited.
This feature shares some insider tips to help you get the best possible room at any hotel, whether it’s in London or [...]
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When we look for a hotel, we usually consider factors like location, amenities, rooms, décor, facilities and value.
But since hotels are predominantly a “people business” doesn’t it also make sense to know the personalities of those serving us? And it is the “General Manager” more than anyone who truly sets the tone at any hotel.
Most [...]
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Afternoon tea is a quintessentially English experience which lots of London visitors wish to experience. So we’ve now done some research to find the hotel currently independently-rated as doing it best.
The Tea Guild was founded by the UK Tea Council in 1985. Its mission is to recognise establishments with the highest standards in serving tea.
Their [...]
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You often visit a city hotel and find yourself feeling slightly excluded from the local community. There’s frequently no sense of time, season or place.
Some hotels are so “neutral” in décor that international jetsetters will wake up in the morning and not even realise where they are, let alone interact with any “real Londoners” during [...]
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In an earlier article we compared how leading London hotels recruit talented staff.
In this follow-up, we share research on how the same hospitality leaders go about training, motivating and retaining their best people.
Here’s a review of findings from a set of personal interviews with hoteliers:
Rocco Forte Collection (Brown’s in London). Sir Rocco Forte’s hotels have [...]
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Choosing a hotel can sometimes be hard work. This article highlights a tool that aims to make it easy and fun.
Even after trawling through guest reviews and the time-saving information provided on this blog, it’s often hard to choose between similarly-specified hotels available at near-identical rates.
Especially as it’s often an intuitive “feeling” which helps you [...]
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A recent article on this blog identified the Egerton House Hotel as the current number 1 guest-rated London hotel on TripAdvisor in July 2009.
So as promised, I recently met Jonathan Raggett, CEO of Red Carnation Hotel Collection, to try to understand how it got there.
This group ran a stunning 4 of TripAdvisor’s top 5 London [...]
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When most people think of the Lanesborough, they think of a 19th century regency-style building, personal butlers (your own “Jeeves” to unpack and press your clothes) and some of London’s most expensive suites.
If you’re in the know about London hotels, you may also know it for serving possibly the best Bloody Mary in London. You [...]
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“Art Deco” is a distinctively elegant style of architecture that came to London in the 1920s and 1930s and is still in evidence today. This article and its photos give you an overview of London’s stunning Art Deco hotels.
Staying in an Art Deco hotel arguably gives you a truer feeling of “being in London” than [...]
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Next time you worry about the size of your hotel bill, spare a thought for the poor celebrities, mega-millionaires and aristocracy who have to make do with the following options (in no particular order):
1. Brook Penthouse Suite at Claridge’s.
Designed in the hotel’s trademark Art Deco style with its own private roof terrace, this suite has [...]
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Assume you’re in the market for the ultimate London hotel experience. You’ve narrowed it down to these two titans of ultra-deluxe hospitality.
Will you opt for the discreet elegance of the Dorchester or the glamorous “buzz” of Claridge’s?
It’s a nice problem to have!
As I’ve personally met management at both hotels and have no vested interest, I [...]
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The Langham Hotel enjoys one of London’s most central locations just off Oxford Street and recently unveiled an £80m refurbishment.
I was curious enough to drop in a few days ago to see what had changed since I interviewed the former MD of the hotel a while ago.
The hotel’s renovation took an eye-popping five years to [...]
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