London Hotels Insight provides up-to-date, independent advice for your perfect stay in London. We research guest feedback, meet management and identify hotels at the top of their game.
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InterContinental Hotels Group
Both IHG (which owns the Holiday Inn, Hotel Indigo, InterContinental and Crowne Plaza brands among others) and Hilton have lots of London hotels.
For members of their excellent loyalty schemes, the ability to cash in points is essential. Which is why we’ve already helped identify the best Hiltons and best IHG hotels in London based on [...]
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InterContinental Hotels Group (IHG) is the largest hotel management company in the world, at least when ranked by “number of rooms”.
This article aims to guide members of the IHG “Priority Club Rewards” loyalty programme to identify the best options for your stay in London.
The company manages brands as diverse as Crowne Plaza, Holiday Inn, [...]
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The Holiday Inn Kensington Forum is one of London’s largest hotels, with a whopping 906 rooms over 27 floors.
In fact, it’s the largest Holiday Inn in the world and the hotel therefore naturally has plenty of event and entertaining space. So its management has recently come up with some aggressively-priced wedding packages.
Its all-inclusive £999 wedding [...]
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In an earlier article we compared how leading London hotels recruit talented staff.
In this follow-up, we share research on how the same hospitality leaders go about training, motivating and retaining their best people.
Here’s a review of findings from a set of personal interviews with hoteliers:
Rocco Forte Collection (Brown’s in London). Sir Rocco Forte’s hotels have [...]
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As one hotelier once put it to me, the hotel business is simply “people serving people”.
So the quality and training of staff, particularly at the luxury end, is absolutely critical.
Different hotels have subtly different philosophies in how they recruit. Why should you care about this when you choose a hotel?
Because attentive and friendly staff are [...]
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Even the best hotels mess up occasionally!
What separates the elite hotels, the ones you come back to time and time again, is how well they respond after things go wrong.
We conducted some in-depth research of London hotels and hotel brands to see which ones have the best process for complaints.
In most of the examples below, [...]
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