London Hotels Insight provides up-to-date, independent advice for your perfect stay in London. We research guest feedback, meet management and identify hotels at the top of their game.
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Maybourne Hotel Group
Having recently covered hotels for Christmas shopping in London, we now reveal the best hotels to actually stay in over the festive period.
Christmas in London creates a very special atmosphere. There’s a charmingly understated feel to the celebrations (except for New Year’s Eve when it tends to get a lot more exuberant!).
Though it rarely snows [...]
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In an earlier article we compared how leading London hotels recruit talented staff.
In this follow-up, we share research on how the same hospitality leaders go about training, motivating and retaining their best people.
Here’s a review of findings from a set of personal interviews with hoteliers:
Rocco Forte Collection (Brown’s in London). Sir Rocco Forte’s hotels have [...]
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Assume you’re in the market for the ultimate London hotel experience. You’ve narrowed it down to these two titans of ultra-deluxe hospitality.
Will you opt for the discreet elegance of the Dorchester or the glamorous “buzz” of Claridge’s?
It’s a nice problem to have!
As I’ve personally met management at both hotels and have no vested interest, I [...]
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As one hotelier once put it to me, the hotel business is simply “people serving people”.
So the quality and training of staff, particularly at the luxury end, is absolutely critical.
Different hotels have subtly different philosophies in how they recruit. Why should you care about this when you choose a hotel?
Because attentive and friendly staff are [...]
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Even the best hotels mess up occasionally!
What separates the elite hotels, the ones you come back to time and time again, is how well they respond after things go wrong.
We conducted some in-depth research of London hotels and hotel brands to see which ones have the best process for complaints.
In most of the examples below, [...]
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