London Hotels Insight provides up-to-date, independent advice for your perfect stay in London. We research guest feedback, meet management and identify hotels at the top of their game.
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Red Carnation Hotel Collection
As we approach February 14th, it becomes increasingly important to home in on a suitable Valentine’s treat for you and your loved one.
And having just revealed some top London romantic treats, today we signpost the best Valentine’s hotel offers to make the most of them.
All hotels selected below are currently riding high on TripAdvisor. Do [...]
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I’m astounded at the slowness of many hotel groups in grasping the opportunity presented by the explosive growth of social media.
Instead of recognising that it offers the perfect vehicle to promote their brand in a consumer-friendly manner, many hotel companies prefer to let booking aggregators generate vast swathes of bookings for them.
This is despite the [...]
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The UK’s “Hotel Catey” Awards – the Oscars of the hospitality industry – took place recently in London to reward excellence in 2009.
The deserved winner of the coveted “Hotelier of the Year” award was Mr Jonathan Raggett, Managing Director of Red Carnation Hotels.
We’ve often featured his company on this blog due to the incredibly consistent [...]
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In part 1 of this double feature, we mentioned how Red Carnation Hotel Collection goes to extraordinary lengths to elicit guest feedback by organising “focus group dinners” with previous complainants.
Having attended one such event a few weeks ago as an observer, I witnessed this at first hand and wanted to share my findings with you.
Questions [...]
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We’ve featured Red Carnation Hotel Collection repeatedly for one simple reason: consistently good guest reviews across all its London hotels.
All 6 of the company’s London hotels are currently in the top 22 on TripAdvisor, with 5 of the top 11 London hotels (and all offer free WiFi).
There have been various articles on this blog on [...]
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One of London’s prime attractions is the sense of history that seeps through every nook and cranny of the city.
Whether you walk along the Thames or London’s canals; visit the royal parks or the monuments of Trafalgar Square; or walk the cobbled streets of the East End: London somehow always makes you reflect [...]
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Twitter is currently the scene of a global campaign to “set WiFi free” in hotels. A fellow blogger has even launched a website around this theme.
London Hotels Insight would like to add its voice by making a positive example of London hotels with free WiFi. I know our findings will be useful to the many [...]
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Having recently covered hotels for Christmas shopping in London, we now reveal the best hotels to actually stay in over the festive period.
Christmas in London creates a very special atmosphere. There’s a charmingly understated feel to the celebrations (except for New Year’s Eve when it tends to get a lot more exuberant!).
Though it rarely snows [...]
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For those who want to plan their Christmas shopping, London is perfect for shopping sprees for all budgets. At the top end is Harrods, where purportedly everything and anything is available – at a price.
We’ve already covered this and some of London’s other “flagship” department stores in a previous article. But there are also lots [...]
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In recent articles we’ve looked closely at the Milestone Hotel to analyse how it has managed to become the current number 1 London hotel (at the time of writing) on TripAdvisor. Factors behind its rise include:
1. Its well-executed top 12 Service Standards (shared across the Red Carnation Collection).
2. Its “Tiny Noticeable Touches” – the way [...]
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I recently met Mr Andrew Pike, General Manager of the Milestone Hotel in Kensington. My question to him was simple: how did your hotel get to be the current number 1 (at the time of writing) on TripAdvisor?
We covered part of the answer already in revealing the 12 service standards adopted by Red Carnation (the [...]
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London Hotels Insight loves to save you time and money, so here are some insider tips on one of London’s premier attractions: the British Museum.
It’s a huge museum with some fascinating exhibits and a compulsory stop for any culturally-inclined visitor to London. Even better, it’s free!
Many highlights reflect British archaeologists’ adventures in Greece, Egypt and [...]
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This blog has already covered the fact that various Red Carnation Hotels currently dominate the upper echelons of the TripAdvisor London rankings.
Here we delve a little deeper to explore what lies behind this success.
The number 1 London hotel at the time of writing (though this can change quickly) is the group’s Milestone Hotel, led by [...]
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In an earlier article we compared how leading London hotels recruit talented staff.
In this follow-up, we share research on how the same hospitality leaders go about training, motivating and retaining their best people.
Here’s a review of findings from a set of personal interviews with hoteliers:
Rocco Forte Collection (Brown’s in London). Sir Rocco Forte’s hotels have [...]
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A recent article on this blog identified the Egerton House Hotel as the current number 1 guest-rated London hotel on TripAdvisor in July 2009.
So as promised, I recently met Jonathan Raggett, CEO of Red Carnation Hotel Collection, to try to understand how it got there.
This group ran a stunning 4 of TripAdvisor’s top 5 London [...]
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Our mission at London Hotels Insight is to give you the hotels “at the top of their game” right now, as shown by guest reviews and research. It’s a good time to see who’s currently top of the pops!
This article runs through the current TripAdvisor top 5 (based purely on guest reviews) and the findings [...]
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