London Hotels Insight provides up-to-date, independent advice for your perfect stay in London. We research guest feedback, meet management and identify hotels at the top of their game.
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Red Carnation Hotel Collection
Afternoon tea is a quintessentially English tradition and it’s no surprise that London hotels do a roaring trade in it. As of late however, its popularity has soared and according to the London Evening Standard, some hotels are now putting on six sittings of afternoon tea every day to keep up! But what is the [...]
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I fondly remember the FT’s ‘lunch for a fiver’ offer, which I sometimes made use of when I worked in the City. You cut out the coupon, you went to your preferred hostelry and you paid £5 for lunch. Except, of course, that usually you didn’t. You’d pay £15 after a glass of Perrier, a [...]
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The word “luxury” is bandied about so freely these days that it has lost much of its value. Nowhere is this more true than with hotels. Tired of the hype? This post takes a guest-centric view on luxury using TripAdvisor. In a previous article we criticised the use of misleading star ratings. Today we take [...]
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The Royal Wedding has given London hotels and hoteliers a real boost. Some hotels are already fully booked for the Royal Wedding as this blog previously reported; and research house Verdict reckons the event as a whole will boost the UK economy by a cool £620m. The problem for hoteliers, though, is that while everyone [...]
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Roger Collis, acclaimed journalist and author of ‘The Survivor’s Guide to Business Travel’ has extensive expertise in luxury travel. He recently met Andrew Pike, the General Manager of the Milestone Hotel in Kensington to discuss the significant challenges of running a five star London hotel. Below is the London Hotels Insight summary of the key issues they [...]
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The Mayfair district of central London is renowned for luxury hotels and competition among them is strong. This is after all the area which is home to historic Brown’s Hotel, Claridge’s and the Dorchester to name but a few. Yet despite this concentration of upmarket hospitality excellence, the Chesterfield Mayfair was the only hotel in [...]
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I recently visited Hotel 41 where I met the General Manager of this luxury boutique hotel in Victoria – Malcolm Hendry – as well as the MD of Red Carnation Hotels (and Hotelier of the Year 2009) Jonathan Raggett. I wanted to learn how Hotel 41 had achieved the position of being rated the best [...]
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As someone who blogs obsessively about London hotels, I’m sometimes asked by hoteliers if starting a blog makes business sense for them too. My answer is “yes, but only if you are fully committed”. The web is littered with abandoned blogs and the world certainly doesn’t need more of them. What then defines a good [...]
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Red Carnation Hotels – the company famous for its 12 service standards – continues to exert an iron grip over the leading London hotels according to the current TripAdvisor rankings. It now has all of the top 3 spots. Number 3 is the group’s intimate Egerton House Hotel, which we visited last year when it [...]
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Some people are completely obsessed by the Royal Family and make it the major theme of their visit to London. If you fit into that category then there’s really only one hotel to consider for your next London stay. Not only does the aptly-named “Rubens at the Palace” score well on TripAdvisor thanks to parent [...]
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People often complain about the expense of staying in London’s hotels. While there are certainly some great cheap options available – both at the pure budget and “luxury budget” ends of the market, how can you make absolutely sure you’ve nabbed the best deal? Recent reports suggest that London hotel rates are starting to pick [...]
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Dogs are apparently Man’s best friend – so if your dog (or cat, rabbit, guinea pig…) is your best buddy, you won’t want to leave it home alone whilst you’re on holiday. Enter London’s top pet-friendly hotels… The Milestone Hotel The Milestone – a 5 star Kensington hotel – provides a complete range of ‘Pet [...]
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As we approach February 14th, it becomes increasingly important to home in on a suitable Valentine’s treat for you and your loved one. And having just revealed some top London romantic treats, today we signpost the best Valentine’s hotel offers to make the most of them. All hotels selected below are currently riding high on [...]
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I’m astounded at the slowness of many hotel groups in grasping the opportunity presented by the explosive growth of social media. Instead of recognising that it offers the perfect vehicle to promote their brand in a consumer-friendly manner, many hotel companies prefer to let booking aggregators generate vast swathes of bookings for them. This is [...]
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The UK’s “Hotel Catey” Awards – the Oscars of the hospitality industry – took place recently in London to reward excellence in 2009. The deserved winner of the coveted “Hotelier of the Year” award was Mr Jonathan Raggett, Managing Director of Red Carnation Hotels. We’ve often featured his company on this blog due to the [...]
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In part 1 of this double feature, we mentioned how Red Carnation Hotel Collection goes to extraordinary lengths to elicit guest feedback by organising “focus group dinners” with previous complainants. Having attended one such event a few weeks ago as an observer, I witnessed this at first hand and wanted to share my findings with [...]
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