London Hotels Insight provides up-to-date, independent advice for your perfect stay in London. We research guest feedback, meet management and identify hotels at the top of their game.
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The Lanesborough
London Hotels Insight was at the climax of Hotelympia 2010 yesterday, London’s biggest hospitality exhibition.
And we were there particularly to see the presentation by Conrad Smith, the Managing Director of Reardon Smith – the firm of architects which has spent the last few years renovating this iconic Art Deco gem of a hotel.
It turned out [...]
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London Hotels Insight is all about inside information to help you enjoy a great stay in London by securing the best hotel for your budget.
But it’s also fun (and cheaper!) to hang out in London’s top hotels even if you’re not actually staying there. So we’ve crafted our “top 10” list of super London hotel [...]
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London’s ultra-deluxe market is getting ever more crowded with the long-mooted re-opening of the Art Deco classic the Savoy coming soon.
That’s before we mention the fierce cut-throat competition between the refurbished Langham, celeb-magnets like Claridge’s and the Dorchester (which is better by the way?) as well as modern classics like One Aldwych and designer gem [...]
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The Lanesborough epitomises top-notch luxury and service in London. Surprisingly to some, the hotel also in fact offers decent value for money.
Then there is its heavenly “Spa Studio” too. This tranquil retreat welcomes you in tired, sending you out refreshed and raring to go. It’s a worthy competitor to the Dorchester and Berkeley spas among [...]
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Smokers have been treated as social pariahs in London since the smoking ban was introduced in 2007.
You often see them huddled in the rain grabbing a quick smoke or seeking sanctuary on a street corner indulging in their very unhealthy habit.
For the top-notch ultra-deluxe Lanesborough however – the luxury hotel which loves to give freebies [...]
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This article will round up our look at London’s top “celebrity hotels”.
Though our list is not exhaustive, we’ve already featured Blakes, The Dorchester and The May Fair in this special series of blog posts.
Claridge’s and the Lanesborough also get their share of celebrity guests but are generally far too discreet to publicise this fact.
Both hotels [...]
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Hyde Park has a special place in the hearts of Londoners, offering 350 acres of tranquillity in the centre of London.
It combines a 500-year history with unique attractions and outdoor activities as well as easy accessibility. Henry VIII used it as a private hunting ground from 1536. 100 years later, Charles I was determined [...]
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Hoteliers in London often ask me how to deal with TripAdvisor comments. A recent survey by TripAdvisor/Market Metrix found that 85% of hotels have no guidelines on how to handle negative guest reviews published online.
In this two-part article, we focus on London hotels that appear to do this well. We hope this will encourage others [...]
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Twitter is currently the scene of a global campaign to “set WiFi free” in hotels. A fellow blogger has even launched a website around this theme.
London Hotels Insight would like to add its voice by making a positive example of London hotels with free WiFi. I know our findings will be useful to the many [...]
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Your hotel experience consists of both “product” (nice surroundings, good beds, cleanliness, functional amenities, useful facilities, etc.) and “service” (the interaction between guests and staff and so on).
Some hotels have an ordinary product but very good service, while others have a stunning product but mediocre service (the worst outcome in my view since you end [...]
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In recent articles we’ve looked closely at the Milestone Hotel to analyse how it has managed to become the current number 1 London hotel (at the time of writing) on TripAdvisor. Factors behind its rise include:
1. Its well-executed top 12 Service Standards (shared across the Red Carnation Collection).
2. Its “Tiny Noticeable Touches” – the way [...]
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Two of London’s most famous hotels – the Four Seasons Park Lane and the Savoy – are currently closed for refurbishment.
Here we provide you with a glimpse of the latest state of the works at both these hotels which are getting set for much-heralded relaunches in 2010.
The Savoy
We’ve already touched on the refurbishment [...]
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When we look for a hotel, we usually consider factors like location, amenities, rooms, décor, facilities and value.
But since hotels are predominantly a “people business” doesn’t it also make sense to know the personalities of those serving us? And it is the “General Manager” more than anyone who truly sets the tone at any hotel.
Most [...]
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An announcement from Travelodge – already featured on this blog for their aggressively-priced “sales” – recently caught my eye. They’re now planning to spend a further £84 million to buy up and convert hotels in London.
The company is even offering you a finder’s fee to help them find suitable sites and has set up a [...]
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Afternoon tea is a quintessentially English experience which lots of London visitors wish to experience. So we’ve now done some research to find the hotel currently independently-rated as doing it best.
The Tea Guild was founded by the UK Tea Council in 1985. Its mission is to recognise establishments with the highest standards in serving tea.
Their [...]
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In an earlier article we compared how leading London hotels recruit talented staff.
In this follow-up, we share research on how the same hospitality leaders go about training, motivating and retaining their best people.
Here’s a review of findings from a set of personal interviews with hoteliers:
Rocco Forte Collection (Brown’s in London). Sir Rocco Forte’s hotels have [...]
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