As many new London hotels open with complimentary WiFi in place from the start, it’s hard to believe that others both new and old are trailing behind. Many are not just single hotels, but entire groups, including Marriott Hotels, Hilton, Hyatt and InterContinental. While some groups offer free WiFi in lobbies and public spaces, charges remain in guest rooms.
Some groups, such as Ritz-Carlton and JW Marriott, are beginning to offer free WiFi in their newer hotels (although the London Ritz finally installed free WiFi everywhere last year after much cajoling by this blog!). But there’s little sign of a full rollout of complimentary internet across all their established hotels.
According to Hotel Chatter, one reason for their reluctance is the struggle between hotel owner and operator. For example, DoubleTree by Hilton offers WiFi in their public spaces, but leaves the decision about whether to charge for internet in bedrooms to the owner. Highly confusing for their guests.
Independent hotels or hotels owned and operated by the same company are usually much more willing to provide complimentary WiFi across the property. Recent and upcoming openings with free WiFi from the outset include, The Beaumont, the Hoxton Holborn and Z Hotel Piccadilly.
Check rates at Z Hotel Piccadilly
And although Hotel Chatter lists Conrad Hotels as a brand that doesn’t provide complimentary WiFi, their first London hotel, the Conrad London St James, will apparently indeed offer a free connection all over the hotel.
Although boutique hotels like The Beaufort have always been happy to offer free WiFi, other luxury properties are lagging behind. However, some that didn’t offer free WiFi only a few years ago, such as The Dorchester and The Cumberland, do now allow you to connect throughout their hotels.
Newer budget and trendy brands, aimed at a new generation of workers and travellers, seem to be leading the way on the free WiFi front. As well as Z Hotels and Hoxton Hotels, Qbic and citizenM both offer the sweet thrill of being able to connect whenever you want, for absolutely nothing. It’s slow progress, but it does seem that progress is being made.
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Photo credits: Z Hotel Piccadilly.