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Claridge’s appoints new General Manager.

by Laura on January 9, 2016

Claridge's -- Front Hall

Claridge’s is to receive a new General Manager, who will be replacing Thomas Kochs. Kochs, who became GM in 2011, left Claridge’s suddenly a couple of months ago. Paul Jackson will be filling his role.

Jackson was previously General Manager at the Mandarin Oriental in Sanya, China. With five years as GM and ten years in total with Mandarin Oriental under his belt, he’s in a good position to take up his new role at Claridge’s. He has formerly held position as executive assistant manager of food and beverage and hotel manager in Hong Kong and Bangkok.

Earlier in his career, he gained experience at Claridge’s, as well as The Ritz London and the Royal Household. His experience in London will no doubt serve him well. Although the London market differs from Asia, he’s clearly used to the environment of a five-star hotel.

Thomas Kochs’ departure came as a surprise in November last year. In his five years as GM, he became a well-liked and highly-regarded manager.

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During his  time at Claridge’s, he welcomed cameras into the hotel for the first time. The resulting documentary, Inside Claridge’s, served to raise the hotel’s profile among the public and in the hotel industry. He brought in Simon Rogan to open his Fera restaurant in 2014, as well as overseeing the launch of the 10-day Noma restaurant during the 2012 Olympics.

Claridge’s isn’t the only hotel in the Maybourne Group to receive a new general manager or even the only one to get a new manager from Mandarin Oriental – nor even China.

The Connaught has also recently welcomed a new GM in the form of Massimiliano Binda. Before moving to The Connaught he was hotel manager at the Mandarin Oriental in Shanghai. Who knows whether they’ll poach any more managers from Mandarin Oriental’s hotels?

We look forward to seeing what both Claridge’s and The Connaught will achieve with new GMs at their helms.

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Photo credits: Claridge’s.

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