London Hotels Insight provides up-to-date, independent advice for your perfect stay in London. We research guest feedback, meet management and identify hotels at the top of their game.
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InterContinental Hotels Group
East London is definitely where it’s at in terms of new London hotels. Driven by the 2012 Olympics as well as by the increasing commercial might of Canary Wharf’s banking and IT businesses, the previously-overlooked East End is seeing huge construction right now. But it’s also the home of some interesting innovation. The Holiday Inn [...]
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Since launching at the end of July 2010, the Barclays Cycle Hire scheme (more commonly referred to as “Boris Bikes” after the charismatic London Mayor) has proved extremely popular amongst Londoners, with over 500,000 trips made in the first six weeks alone. Visitors to the capital can now also make use of the scheme’s 5,000+ [...]
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In our previous article about London’s policy on accessible hotel bedrooms, we reported that there is currently a shortage of information on where to find accessible rooms in London. With this in mind, we now present our rundown of some of the best accessible hotels in London. Do note however that this is our own [...]
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Both IHG (which owns the Holiday Inn, Hotel Indigo, InterContinental and Crowne Plaza brands among others) and Hilton have lots of London hotels. For members of their excellent loyalty schemes, the ability to cash in points is essential. Which is why we’ve already helped identify the best Hiltons and best IHG hotels in London based [...]
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InterContinental Hotels Group (IHG) is the largest hotel management company in the world, at least when ranked by “number of rooms”. This article aims to guide members of the IHG “Priority Club Rewards” loyalty programme to identify the best options for your stay in London. The company manages brands as diverse as Crowne Plaza, Holiday [...]
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The Holiday Inn Kensington Forum is one of London’s largest hotels, with a whopping 906 rooms over 27 floors. In fact, it’s the largest Holiday Inn in the world and the hotel therefore naturally has plenty of event and entertaining space. So its management has recently come up with some aggressively-priced wedding packages. Its all-inclusive [...]
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In an earlier article we compared how leading London hotels recruit talented staff. In this follow-up, we share research on how the same hospitality leaders go about training, motivating and retaining their best people. Here’s a review of findings from a set of personal interviews with hoteliers: Rocco Forte Collection (Brown’s in London). Sir Rocco [...]
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As one hotelier once put it to me, the hotel business is simply “people serving people”. So the quality and training of staff, particularly at the luxury end, is absolutely critical. Different hotels have subtly different recruitment philosophies. Why should you care about this when you choose a hotel? Because attentive and friendly staff are [...]
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Even the best hotels mess up occasionally! What separates the elite hotels, the ones you come back to time and time again, is how well they respond after things go wrong. We conducted some in-depth research of London hotels and hotel brands to see which ones have the best process for complaints. In most of [...]
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