London Hotels Insight provides up-to-date, independent advice for your perfect stay in London. We research guest feedback, meet management and identify hotels at the top of their game.
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Malmaison London
The winners of the annual COOL Venues Awards, developed in 2007 by Wesley Mendy of Prestige Events magazine, were announced recently. Winners are chosen in a rather unique way looking at whether or not a venue is “COOL” enough to attract guests to RSVP to an invitation and actually turn up at the event, as well as how exciting [...]
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In an earlier article we compared how leading London hotels recruit talented staff. In this follow-up, we share research on how the same hospitality leaders go about training, motivating and retaining their best people. Here’s a review of findings from a set of personal interviews with hoteliers: Rocco Forte Collection (Brown’s in London). Sir Rocco [...]
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The highly-rated and trendy Hoxton Hotel (in the Shoreditch area to the east of central London) holds periodic £1 flash sales. These amazing sales are held at regular intervals every few months. They usually take place on a specific time and date announced a few days in advance, with around 1000 rooms given away at [...]
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As one hotelier once put it to me, the hotel business is simply “people serving people”. So the quality and training of staff, particularly at the luxury end, is absolutely critical. Different hotels have subtly different recruitment philosophies. Why should you care about this when you choose a hotel? Because attentive and friendly staff are [...]
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I must admit I was a little sceptical when I first met the CEO of Malmaison Hotels (Robert Cook). This is despite it being one of Britain’s up and coming hotel groups renowned for modern décor and service with a smile. But after a couple of meetings, I was gradually won over by a certain [...]
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Even the best hotels mess up occasionally! What separates the elite hotels, the ones you come back to time and time again, is how well they respond after things go wrong. We conducted some in-depth research of London hotels and hotel brands to see which ones have the best process for complaints. In most of [...]
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