London Hotels Insight provides up-to-date, independent advice for your perfect stay in London. We research guest feedback, meet management and identify hotels at the top of their game.
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Maybourne Hotel Group
A little while ago, London Hotels Insight went to check out the Winter Wonderland at the Montague on the Gardens with its vodka bar, BBQ, pine trees and snowmen. Now it seems that The Berkeley is getting in on the festive theme too with the hotel opening its own movie-themed Winter Wonderland last month, complete with a cosy rooftop cinema. The area - usually [...]
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The credit crunch is bad news for some but good news for others. The Barclay brothers are among those who have turned others’ distress to their advantage, buying up luxury hotels and becoming the owners of some prime assets in the London market. Their roots in the trade go back to the 1970s when they [...]
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Will it affect our campaign for free WiFi that the Maybourne Hotel Group will soon be taken over by the Barclay Brothers – owners of The Ritz which currently shamefully charges the highest prices in London for WiFi? Our fingers are crossed that Claridge’s, The Connaught and The Berkeley will continue to offer free WiFi – even under the Barclays’ ownership. We’ve [...]
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Having recently covered hotels for Christmas shopping in London, we now reveal the best hotels to actually stay in over the festive period. Christmas in London creates a very special atmosphere. There’s a charmingly understated feel to the celebrations (except for New Year’s Eve when it tends to get a lot more exuberant!). Though it [...]
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In an earlier article we compared how leading London hotels recruit talented staff. In this follow-up, we share research on how the same hospitality leaders go about training, motivating and retaining their best people. Here’s a review of findings from a set of personal interviews with hoteliers: Rocco Forte Collection (Brown’s in London). Sir Rocco [...]
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Assume you’re in the market for the ultimate London hotel experience. You’ve narrowed it down to these two titans of ultra-deluxe hospitality. Will you opt for the discreet elegance of the Dorchester or the glamorous “buzz” of Claridge’s? It’s a nice problem to have! As I’ve personally met management at both hotels and have no [...]
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As one hotelier once put it to me, the hotel business is simply “people serving people”. So the quality and training of staff, particularly at the luxury end, is absolutely critical. Different hotels have subtly different recruitment philosophies. Why should you care about this when you choose a hotel? Because attentive and friendly staff are [...]
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Even the best hotels mess up occasionally! What separates the elite hotels, the ones you come back to time and time again, is how well they respond after things go wrong. We conducted some in-depth research of London hotels and hotel brands to see which ones have the best process for complaints. In most of [...]
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