London Hotels Insight provides up-to-date, independent advice for your perfect stay in London. We research guest feedback, meet management and identify hotels at the top of their game.
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Hilton Hotels
When we heard Hilton had bought the hotel chain Mint Hotels back in September we were a little bit sad. They have just 8 properties, including two in London - their Mint Tower of London and Mint Westminster hotels. The hotels offer good-value rooms in well-designed buildings at great locations and most importantly they all have free WiFi. [...]
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In the run up to the London 2012 Olympic Games, the capital has seen an unprecedented rush of hotel expansion, with high profile renovations and new builds the name of the game. Hotel giant Hilton Worldwide recently announced that it will open two new London Hiltons on the South Bank, provisionally slated for opening in [...]
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Our analysis last year on London’s best Hiltons got great feedback as a tool for Hilton loyalty card holders to help them decide which hotel to choose in London (there are after all currently 22 London Hiltons to select from!). Today, we’ll revisit this analysis to see which Hiltons are currently “top of the charts” [...]
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Both IHG (which owns the Holiday Inn, Hotel Indigo, InterContinental and Crowne Plaza brands among others) and Hilton have lots of London hotels. For members of their excellent loyalty schemes, the ability to cash in points is essential. Which is why we’ve already helped identify the best Hiltons and best IHG hotels in London based [...]
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As winter is now upon us, the thought of snuggling up in a cosy pub with a glass of red wine and the Sunday papers is increasingly appealing. There are few better places to do just that than Islington. Nestled between the hustle and bustle of Camden and the formality of the City, leafy Islington [...]
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Canary Wharf is London’s ultra-modern financial centre to the east. It’s typically an area for business visitors, convenient for the small but handy London City Airport. Not surprisingly, hotels near Canary Wharf were prominent in our recent summary of London’s best business hotels. But did you know that it’s also a great area to enjoy [...]
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InterContinental Hotels Group (IHG) is the largest hotel management company in the world, at least when ranked by “number of rooms”. This article aims to guide members of the IHG “Priority Club Rewards” loyalty programme to identify the best options for your stay in London. The company manages brands as diverse as Crowne Plaza, Holiday [...]
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In an earlier article we compared how leading London hotels recruit talented staff. In this follow-up, we share research on how the same hospitality leaders go about training, motivating and retaining their best people. Here’s a review of findings from a set of personal interviews with hoteliers: Rocco Forte Collection (Brown’s in London). Sir Rocco [...]
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London has some truly stunning views to offer you. This special feature highlights the best of them for you. The obvious place to start is the London Eye. Launched in 2000, it has already hosted around 30 million visitors. It took 7 years to build and has won over 75 awards, carrying about 800 passengers [...]
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London’s waterways are an oasis of calm in such a hectic and dynamic city. It’s a shame that many London visitors miss out on this gem. It’s even more surprising when you consider that so many tourists arrive from Heathrow into Paddington, just a short stroll from the leafy “Pool of Little Venice” (named by [...]
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As one hotelier once put it to me, the hotel business is simply “people serving people”. So the quality and training of staff, particularly at the luxury end, is absolutely critical. Different hotels have subtly different recruitment philosophies. Why should you care about this when you choose a hotel? Because attentive and friendly staff are [...]
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Hilton is clearly one of the world’s leading hotel brands. But with 18 hotels in and around London, which one should you pick? The short answer is “it depends”. However, our research did show that the newer hotels are the most popular. The Hilton with best reviews is Hilton Canary Wharf. People like that it’s [...]
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Even the best hotels mess up occasionally! What separates the elite hotels, the ones you come back to time and time again, is how well they respond after things go wrong. We conducted some in-depth research of London hotels and hotel brands to see which ones have the best process for complaints. In most of [...]
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